Privacy Policy

Ceety Systems is a trading name of ES-CEETY INC., a Florida corporation. We provide enterprise-grade technology and compliance-first AI solutions, including platform modernization, CRM automation, and data management systems for clients across healthcare, financial services, real estate, and the public sector.

Our mailing address is:

A. Information You Provide to Us

We collect personal information directly from you when you:

• Register for an account or service
• Request a consultation or project estimate
• Contact us via web forms, email, or chat
• Subscribe to newsletters or updates
• Engage with our AI tools or analytics dashboards

This information may include:

• Name, email address, phone number, and company
• Job title or role
• Business address
• Notes, preferences, or project requirements you provide

B. Information Collected Automatically

When you interact with our website or hosted applications, we may automatically collect technical information such as:

• IP address and device identifiers
• Browser type, operating system, and connection data
• Referring and exit pages
• Date, time, and duration of visits
• Usage analytics and event logs
• Location data (if enabled by your device)

This information helps us improve user experience, site performance, and security.

C. Information from Third Parties

We may receive additional business or contact information from:

• Systems a client asks us to move their data from or connect to, such as a CRM they are leaving
• Clients who authorize data transfers for implementation purposes
• Social or professional platforms, if you connect your account voluntarily

We use your data to:

• Deliver, operate, and improve our Services
• Respond to your inquiries and support requests
• Personalize your experience and product recommendations
• Send transactional and administrative communications, and occasional emails about our services (you can unsubscribe anytime). We do not send promotional text messages.
• Analyze usage trends for security, performance, and optimization
• Comply with legal, contractual, or audit requirements

Within Ceety Systems

We may share data within ES-CEETY INC. when necessary to fulfill your requests, deliver services, or perform analytics.

With Trusted Partners and Vendors

We partner with secure, vetted providers for:

• Cloud hosting and infrastructure
• Email delivery
• Text messaging, website chat and website analytics
• Legal, accounting, or compliance services

Each partner is bound by data protection agreements consistent with GDPR and U.S. data privacy standards.

The categories above exclude text messaging originator opt-in data and consent; this information is not shared with any third party.

Legal Compliance and Business Transfers

We may disclose information if required by law or as part of a merger, acquisition, or asset transfer, provided such disclosure complies with applicable data protection laws.

Our website uses cookies and similar tools to personalize user experience and analyze traffic. Cookies allow us to:

• Remember preferences
• Secure sessions
• Measure engagement and improve design
• Provide analytics and marketing insights

You may disable cookies in your browser settings, but some site features may not function properly.

Our website features an AI-powered chatbot (“Chat With Us”), provided through our Acquire360 Engage platform, to help answer your questions and assist with inquiries in real time.

Information Collected via the Chatbot

When you interact with the chatbot, we may collect:

• Messages and content you submit during the chat conversation
• The page URL and path you were on when initiating the chat
• A session identifier stored in your browser’s local storage to maintain conversation continuity
• A visitor identifier to associate conversations across sessions

How Chatbot Data Is Used

We use information collected through the chatbot to:

• Respond to your inquiries and provide assistance
• Improve our AI responses and the quality of our service
• Route conversations to human support when needed
• Analyze usage patterns to enhance the chatbot experience

Data Storage and Retention

Chat transcripts and session data are stored securely on our servers. Session and visitor identifiers are stored in your browser’s local storage and can be cleared by you at any time through your browser settings. You may also end a conversation at any time using the “End Conversation” button within the chat widget.

AI-Generated Responses

Responses provided by the chatbot are generated using artificial intelligence and may not always be fully accurate. The chatbot is intended to assist with general inquiries and does not constitute professional, legal, or medical advice. For specific or sensitive matters, we encourage you to contact us directly.

Opting Out

Use of the chatbot is entirely voluntary. If you prefer not to interact with the chatbot, you may close the chat widget or contact us through other channels such as email at info@ceetysystems.com.

We store personal data only as long as necessary for operational or legal purposes. Security measures include:

• Encryption (in transit and at rest)
• Strict role-based access control and least-privilege permissions
• Routine audits, vulnerability testing, and monitoring
• Role-based access for authorized personnel only

We process the information you give us through this website in the United States. Some of the service providers we rely on, such as hosting, email and analytics, may process it in other countries. Where they do, the transfer is protected by appropriate safeguards, such as Standard Contractual Clauses.

If you are in the EU/UK or other regions with specific privacy protections, you have the right to:

• Access, correct, or delete your personal data
• Request data portability
• Restrict or object to certain processing
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@ceetysystems.com.

Our Services are not intended for children under 18. We do not knowingly collect or store data from minors. If you believe a minor has provided us data, contact us at info@ceetysystems.com to request deletion.

Text messages are sent by ES-CEETY INC., operating as Ceety Systems, to people who gave us their mobile number on our contact form or in our website chat and ticked the optional consent box beside it. The box covers messages about a meeting only, and it is not ticked by default.

We send:

• Confirmation that we received your enquiry.
• Scheduling a discovery call, check-in or workshop.
• Confirmations, reminders and changes for a meeting you booked.

Text messaging originator opt-in data and consent will not be shared with, sold to, or obtained by any third party or affiliate for any purpose.

We keep a record of each opt-in — the number, the date and time, the page it came from and the exact wording shown — because carriers may ask us to evidence consent. Reply STOP to any message to opt out, or HELP for help. Message frequency varies and message and data rates may apply. Full programme details are on our SMS messaging page.

You can unsubscribe from marketing emails anytime using the link in our messages. To modify or delete stored contact details, please contact info@ceetysystems.com.

For SMS or text-based communications, reply STOP to opt out, or HELP for help. Section 12 has the full programme.

Ceety Ops is our mobile application for staff of businesses that run on the Ceety Systems Operations Platform. Accounts are provisioned by your employer (the workspace); the app does not offer self-service sign-up.

When you use Ceety Ops, we process:

• Your staff identity — name, work email, and role, provided by your workspace.
• Business records you access or create — client contacts, appointments, notes, tasks, and messages. This data belongs to your workspace and is processed on its behalf.
• A device push token when you enable notifications, used solely to deliver work notifications (e.g., new bookings). We do not use it for advertising and we do not track you across apps.

Data is encrypted in transit and at rest, hosted with our infrastructure subprocessors (Supabase, Vercel, and Expo for push delivery). We sell no personal data.

Account deletion: request deletion in the app (Account → Delete my account) or see our account-deletion page. Your workspace administrator deactivates the account and personal data is removed within 30 days, except records your workspace must retain to meet legal obligations.

We may update this Privacy Policy periodically to reflect new regulations, technologies, or services. Updates will be posted on this page with a revised date.

We encourage you to review this policy regularly to stay informed of how we protect your information.