Privacy Policy

Ceety Systems provides enterprise-grade technology and compliance-first AI solutions, including platform modernization, CRM automation, and data management systems for clients across healthcare, financial services, real estate, and the public sector.

Our headquarters are located at:

and our regional office at:

A. Information You Provide to Us

We collect personal information directly from you when you:

• Register for an account or service
• Request a consultation or project estimate
• Contact us via web forms, email, or chat
• Subscribe to newsletters or updates
• Engage with our AI tools or analytics dashboards

This information may include:

• Name, email address, phone number, and company
• Job title or role
• Business address
• Notes, preferences, or project requirements you provide

B. Information Collected Automatically

When you interact with our website or hosted applications, we may automatically collect technical information such as:

• IP address and device identifiers
• Browser type, operating system, and connection data
• Referring and exit pages
• Date, time, and duration of visits
• Usage analytics and event logs
• Location data (if enabled by your device)

This information helps us improve user experience, site performance, and security.

C. Information from Third Parties

We may receive additional business or contact information from:

• CRM or data integration partners (e.g., Salesforce, GoHighLevel, AWS integrations)
• Clients who authorize data transfers for implementation purposes
• Social or professional platforms, if you connect your account voluntarily

We use your data to:

• Deliver, operate, and improve our Services
• Respond to your inquiries and support requests
• Personalize your experience and product recommendations
• Send transactional, administrative, or promotional communications (you can unsubscribe anytime)
• Analyze usage trends for security, performance, and optimization
• Comply with legal, contractual, or audit requirements

Within Ceety Systems

We may share data across departments or subsidiaries when necessary to fulfill your requests, deliver services, or perform analytics.

With Trusted Partners and Vendors

We partner with secure, vetted providers for:

• Hosting and infrastructure (AWS, Amplify, ECS, RDS, S3, CloudFront)
• Email delivery (Amazon SES)
• Data processing and CRM integration (GoHighLevel, analytics tools)
• Legal, accounting, or compliance services

Each partner is bound by data protection agreements consistent with GDPR and U.S. data privacy standards.

Legal Compliance and Business Transfers

We may disclose information if required by law or as part of a merger, acquisition, or asset transfer, provided such disclosure complies with applicable data protection laws.

Our website uses cookies and similar tools to personalize user experience and analyze traffic. Cookies allow us to:

• Remember preferences
• Secure sessions
• Measure engagement and improve design
• Provide analytics and marketing insights

You may disable cookies in your browser settings, but some site features may not function properly.

Our website features an AI-powered chatbot (“Chat With Us”), provided through our Acquire360 Engage platform, to help answer your questions and assist with inquiries in real time.

Information Collected via the Chatbot

When you interact with the chatbot, we may collect:

• Messages and content you submit during the chat conversation
• The page URL and path you were on when initiating the chat
• A session identifier stored in your browser’s local storage to maintain conversation continuity
• A visitor identifier to associate conversations across sessions

How Chatbot Data Is Used

We use information collected through the chatbot to:

• Respond to your inquiries and provide assistance
• Improve our AI responses and the quality of our service
• Route conversations to human support when needed
• Analyze usage patterns to enhance the chatbot experience

Data Storage and Retention

Chat transcripts and session data are stored securely on our servers. Session and visitor identifiers are stored in your browser’s local storage and can be cleared by you at any time through your browser settings. You may also end a conversation at any time using the “End Conversation” button within the chat widget.

AI-Generated Responses

Responses provided by the chatbot are generated using artificial intelligence and may not always be fully accurate. The chatbot is intended to assist with general inquiries and does not constitute professional, legal, or medical advice. For specific or sensitive matters, we encourage you to contact us directly.

Opting Out

Use of the chatbot is entirely voluntary. If you prefer not to interact with the chatbot, you may close the chat widget or contact us through other channels such as email at info@ceetysystems.com.

We store personal data only as long as necessary for operational or legal purposes. Security measures include:

• Encryption (in transit and at rest)
• Strict IAM roles and access control on AWS
• Routine audits, vulnerability testing, and monitoring
• Role-based access for authorized personnel only

We may transfer data between the U.S., Nigeria, and other regions where Ceety Systems operates. All transfers comply with applicable privacy laws, including GDPR Standard Contractual Clauses.

If you are in the EU/UK or other regions with specific privacy protections, you have the right to:

• Access, correct, or delete your personal data
• Request data portability
• Restrict or object to certain processing
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@ceetysystems.com.

Our Services are not intended for children under 18. We do not knowingly collect or store data from minors. If you believe a minor has provided us data, contact us at info@ceetysystems.com to request deletion.

You can unsubscribe from marketing emails anytime using the link in our messages. To modify or delete stored contact details, please contact info@ceetysystems.com.

For SMS or text-based communications, reply STOP to opt out.

We may update this Privacy Policy periodically to reflect new regulations, technologies, or services. Updates will be posted on this page with a revised date.

We encourage you to review this policy regularly to stay informed of how we protect your information.